Do you accept returns?

We do accept returns! We know what an emotional purchase a wedding dress can be and we want to put our buying brides at ease. We offer most of our gowns with the following return policy.

Please check the gown's 'Return Policy' within the gown's description to confirm whether your gown is offered with the following policy. 'Final Sale' gowns are excluded from the following return policy.

For those gowns where a return policy is offered, you must email or call us within 24 hours of receiving the gown to confirm whether you will return the gown. If we do not hear from you within the first 24 hours of its receipt, no returns will be accepted thereafter.

Should you decide it just isn't the right gown for you for whatever reason, you should call or email us within 24 hours of the gown's receipt and proceed to ship the gown back to us on the next business day, insured and at your expense. We must receive the gown within 5 business days in the exact same condition as sent. Upon receipt if there is no anomaly, we will immediately refund payment for the dress only. Shipping costs both to and from will not be refunded.

There are no restocking fees or any other hidden fees. We are here to work through any concerns you might have after receiving the gown and we advise our brides to schedule time with their seamstress to discuss alterations when the gown is received.

Please note the following exceptions where we do not accept returns. The following purchases are considered as-is or final sale and no refunds or returns will be honored:

We do not accept returns on Final Sale gowns.
We do not accept returns on gowns shipped outside of the United States.
We do not accept returns on any veils, accessories or shoes.
 

Copyright ©2008 1013 Holdings, LLC. All rights reserved. Designed and hosted by Webnbeyond Corp.